24×7 Roadside Assistance in Kolkata
Roadside assistance across Kolkata, Howrah and Salt Lake with 24×7 towing support.
Target Dispatch Time 29 Minutes* · Average Response Time 25–45 Minutes. *Response and dispatch times may vary depending on location, traffic, weather, service availability and road conditions.
Coverage in Kolkata
All Kolkata covered. Kolkata is covered by our 24×7 network. Our network covers major cities across the state, and service availability may vary depending on the exact location and service conditions. Please check your pincode for the most accurate availability.
We do not restrict service to selected localities — coverage applies across the full Kolkata region, subject to partner availability and road access at the time of the request.
Highway coverage
All major national highways, state highways and expressways around the city are covered — with the access exception below.
Exclusion: Important: On expressways and highway stretches where government rules do not permit entry to assistance vehicles (no authorised cut, U-turn or access point), our service cannot reach you. In such locations please call the official government highway helpline (1033) for support.
Hill & snowbound areas: service is available in Jammu & Kashmir, Manali (Himachal Pradesh) and Uttarakhand only up to motorable road points; Ladakh and upper/high-altitude hill stretches are not covered. During snowfall — in any city or hill location — assistance cannot be provided until road conditions clear. No claim, refund or compensation arises for service not rendered in such conditions.
Priority roadside services in Kolkata
Battery Jump Start in Kolkata
Dead battery in Salt Lake or New Town? Our Kolkata partners reach you with jump-start equipment and get the car cranking on the spot. If the battery cannot hold charge, we advise a replacement or tow to the nearest workshop.
Car Not Starting in Kolkata
Self start problem, clicking starter or a car not starting in a Kolkata parking or office basement? A technician checks the battery, terminals, fuel and starting circuit at your location and fixes what can be fixed on the spot.
Flat Tyre & Puncture Assistance in Kolkata
Flat tyre or puncture near Howrah or on NH-16? We fit your spare wheel on the spot, or move the vehicle to the nearest tyre shop when there is no usable spare.
Towing Service in Kolkata
If the vehicle cannot be driven, a flatbed or towing partner from the Kolkata network shifts it to the nearest suitable workshop, subject to access and towing conditions on NH-12.
Car Breakdown Assistance in Kolkata
Any other breakdown in Behala or the wider West Bengal region — overheating, belt, clutch or electrical trouble — is attended by the nearest Kolkata partner, with on-spot repair first and towing as backup.
Services available in Kolkata
Emergency Towing
If your vehicle cannot be repaired on the spot or suffers a major fault, our towing partners move it safely to the nearest authorised workshop — 24×7, anywhere in our network.
Learn moreBattery Jump Start
A dead or weak car battery can leave you stranded at the worst moment. Our technicians reach you with professional jump-start equipment and get you moving again safely — at home, at the office or on the highway.
Learn moreCar Not Starting
When your car is not starting, the cause is usually simple — most often a battery that has gone down. Our technicians reach you, check the battery and electrical supply, attempt an on-spot jump start, and if the vehicle still will not start, tow it to the nearest suitable workshop.
Learn moreFlat Tyre & Puncture
A punctured or flat tyre stops your journey without warning. Our technicians reach you 24×7 to change the tyre with your spare, or arrange a puncture repair when the stepney cannot be used — at home, in the city or on the highway.
Learn moreEmergency Fuel
Ran out of fuel mid-journey? We deliver enough fuel to get you to the nearest fuel station safely.
Learn moreKey Lockout
Keys locked inside the car or lost altogether? Our emergency auto lockout support reaches you fast, with strict ownership verification.
Learn moreBreakdown Assistance
Reliable minor-repair support on city roads and highways, with towing arranged if the fault cannot be fixed roadside.
Learn moreCheck another city, locality or pincode
Enter your city, locality or 6-digit pincode to check assistance coverage.
Coverage depends on partner availability, road access and local conditions at the time of the request.
Important: On expressways and highway stretches where government rules do not permit entry to assistance vehicles (no authorised cut, U-turn or access point), our service cannot reach you. In such locations please call the official government highway helpline (1033) for support.
Hill & snowbound areas: service is available in Jammu & Kashmir, Manali (Himachal Pradesh) and Uttarakhand only up to motorable road points; Ladakh and upper/high-altitude hill stretches are not covered. During snowfall — in any city or hill location — assistance cannot be provided until road conditions clear. No claim, refund or compensation arises for service not rendered in such conditions.
How to request assistance in Kolkata
- 1. Call the helpline. Dial 1800-313-7644 from anywhere in Kolkata — or use WhatsApp if you cannot talk.
- 2. Share your location. A landmark, sector or highway kilometre marker is enough for our dispatch team.
- 3. Nearest partner is assigned. Target dispatch 29 Minutes*; average on-site response 25–45 Minutes.
- 4. On-spot fix or tow. If the vehicle cannot be repaired at the spot, it is towed to the nearest suitable workshop.
Membership benefits in Kolkata
One PAN India membership covers you in Kolkata, across West Bengal and on highways nationwide — no per-incident negotiation, no city-wise add-on.
Roadside assistance in Kolkata — FAQs
Is roadside assistance available 24×7 in Kolkata?
Yes. Our Kolkata partner network operates round the clock, every day of the year. Call our toll-free helpline and a partner is dispatched to your location, subject to partner availability, traffic and road conditions.
Which areas of Kolkata are covered?
The whole Kolkata region is covered, including Salt Lake, New Town, Howrah, Behala and surrounding West Bengal localities. You can confirm any pincode using the coverage checker on this page.
Do you cover highways around Kolkata?
Yes — including NH-16 and other national and state highways around the city, wherever assistance vehicles are legally permitted to enter. On restricted-access stretches with no authorised cut or U-turn, please call the government highway helpline 1033.
What if my car battery is dead or the fuel runs out in Kolkata?
We provide on-spot battery jump start and emergency fuel delivery anywhere in Kolkata. For electric vehicles, a fully discharged main traction battery cannot be charged on the road — the vehicle is towed to the nearest charging point or workshop instead.
How fast will help reach me in Kolkata?
Target dispatch is within 29* minutes of your call, with an average on-site response of 25–45 minutes in Kolkata. Actual timing depends on traffic, weather and the exact location.
Can I use my membership outside Kolkata?
Yes. Every OnRoads India membership is PAN India — the same plan works in Kolkata and across 400+ cities and highway corridors nationwide.